**JORDAN CHEN**
jordan.chen@email.com | San Francisco, CA | linkedin.com/in/jordanchen
**SENIOR PRODUCT MANAGER**
Product manager with 7 years in B2B SaaS who bridges the gap between what users need and what the business can scale. Built and shipped features used by 12,000+ accounts. Brings a rare marketing-to-product lens — I don't just define what to build, I understand how it gets adopted.
**EXPERIENCE**
**Associate Product Manager → Product Manager** | Acme SaaS (Series A, $45M ARR) | 2024–Present
- Owned the onboarding flow end-to-end; redesigned activation sequence that increased Day-7 retention from 34% to 52% (+53%), directly contributing to $2.1M in recovered annual revenue
- Led cross-functional squad (4 engineers, 1 designer, data analyst) to ship self-serve enterprise tier in 14 weeks — landed 3 six-figure contracts in the first quarter
- Defined and prioritized roadmap for the growth pod using RICE scoring, reducing feature request backlog by 40% while shipping 22% more features per quarter
- Ran 47 customer discovery interviews to validate pricing model change; new tiered pricing increased ARPU by 28% without increasing churn
**Senior Marketing Manager** | Acme SaaS | 2019–2024
- Built and scaled demand generation engine from 200 to 3,400 MQLs/month across paid, organic, and partnership channels — $0 to $18M pipeline contribution
- Designed product-led growth loops (in-app referrals, usage-gated upgrades) that drove 31% of new revenue, demonstrating product instinct that led to PM transition
- Launched competitive positioning strategy analyzing 8 direct competitors; win rate on competitive deals improved from 38% to 57%
- Managed $1.2M annual marketing budget with 4.2x blended ROI; presented monthly performance to CEO and board
**SKILLS**
Product Strategy & Roadmapping | User Research & Discovery | SQL & Amplitude Analytics | A/B Testing & Experimentation | Cross-functional Leadership | Go-to-Market Strategy | RICE/ICE Prioritization | Figma (wireframing) | Jira & Linear
**Jordan Chen**
📍 San Francisco, CA | 📧 jordan.chen@email.com | 🔗 linkedin.com/in/jordanchen
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**Professional Summary**
Results-driven Product Manager with 7+ years of experience in SaaS, combining a strong marketing foundation with hands-on product management expertise. Proven ability to drive product strategy, lead cross-functional teams, and deliver measurable business outcomes. Passionate about building user-centric products that scale. Seeking a Senior Product Manager role at a high-growth startup.
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**Professional Experience**
**Product Manager** | Acme Software Inc. | San Francisco, CA | 2024 – Present
- Spearheaded the development and launch of 3 major product features, resulting in a 25% increase in user engagement and 15% boost in customer retention
- Collaborated with engineering, design, and data teams to define product roadmaps aligned with business objectives and user needs
- Conducted extensive user research including surveys, interviews, and usability testing to inform product decisions and prioritize feature development
- Implemented data-driven A/B testing frameworks that improved conversion rates by 20% across key user flows
**Senior Marketing Manager** | Acme Software Inc. | San Francisco, CA | 2019 – 2024
- Developed and executed comprehensive go-to-market strategies for product launches, driving $5M+ in new revenue within the first year
- Led a team of 5 marketing professionals, managing campaigns across digital, content, and event channels
- Analyzed market trends and competitive landscape to inform product positioning and messaging strategies
- Established key partnerships that expanded market reach by 30% and contributed to a 40% increase in qualified leads
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**Skills**
Product Strategy | User Research | Agile/Scrum | Data Analysis | A/B Testing | Go-to-Market Planning | Cross-Functional Leadership | Stakeholder Management | SQL | Jira | Figma | Google Analytics
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**Education**
Bachelor of Science in Business Administration | University of California, Berkeley